Privacy Policy
Euro Tunes.com.au
Last updated: 16 April 2026
Jimmy Aligiannis trading as Euro Tunes.com.au (ABN 97 396 735 831) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website www.eurotunes.com.au or purchasing our products, you consent to the practices described in this Policy.
1. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business activities, including:
- Identity information: first name, last name
- Contact information: email address, phone number, billing and shipping address
- Transaction information: products purchased, order history, amounts paid
- Technical information: IP address, browser type, device type, operating system, pages visited, referring URLs (collected automatically via cookies and analytics)
- Communication information: records of your correspondence with us (email, phone, contact form submissions)
We do not collect or store payment card details. All payments are processed securely by our third-party payment provider, Stripe (see Section 5).
2. How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, create an account, fill out a contact form, subscribe to our newsletter, or contact us by phone or email
- Automatically through cookies, analytics tools, and similar technologies when you use our website
- From third parties such as our payment processor (Stripe) and shipping providers, where relevant to completing your order
3. Why We Collect and Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment processing, shipping, and customer support
- Communicate with you about your orders, enquiries, and customer service matters
- Send you marketing communications (only where you have opted in — you can unsubscribe at any time)
- Comply with our legal obligations, including tax and consumer law requirements
- Improve our website, products, and services through analytics
- Detect and prevent fraud, unauthorised activity, or misuse of our services
4. Disclosure of Your Personal Information
We may disclose your personal information to:
- Stripe Payments Australia Pty Ltd — for processing payments (see Section 5)
- Shipping and logistics providers — to deliver your orders
- Professional advisers — such as accountants, lawyers, and auditors, where required
- Government agencies and law enforcement — where required by law (e.g., Australian Taxation Office)
- Purchasers of our business — in the event of a sale, merger, or restructure of our business
We do not sell your personal information to third parties.
5. Payment Processing and Overseas Disclosure
Payments on our website are processed by Stripe, a global payment processor. When you make a payment, your payment information (including card details) is transmitted directly to Stripe and is not stored on our servers.
Stripe may store and process your information in the United States and other countries where it operates. By making a payment, you consent to this transfer of your personal information overseas. Stripe's handling of your information is governed by its own Privacy Policy, available at stripe.com/privacy.
We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.
6. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences and cart contents
- Analyse website traffic and user behaviour
- Improve site performance and user experience
You can disable cookies through your browser settings; however, some features of our website may not function properly without them.
We may use third-party analytics tools (such as Google Analytics) that collect anonymised usage data. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
7. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure (HTTPS/TLS) transmission of data
- Access controls on internal systems
- Use of reputable third-party providers (such as Stripe) that maintain strong security standards
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
8. Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Transaction records: at least 5 years (as required by the Australian Taxation Office)
- Account information: for the duration of your account, plus a reasonable period thereafter
- Marketing data: until you unsubscribe
We will securely destroy or de-identify your information when it is no longer required.
9. Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have the right to:
- Access your personal information we hold (APP 12)
- Correct inaccurate, out-of-date, incomplete, or misleading information (APP 13)
- Opt out of direct marketing communications at any time
- Make a complaint if you believe we have mishandled your information
To exercise these rights, please contact us using the details in Section 12.
10. Direct Marketing
We will only send you marketing communications (such as newsletters and promotional offers) where you have consented or where permitted under the Spam Act 2003 (Cth). Every marketing email we send will include an unsubscribe option.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in Section 12. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
12. Contact Us
For any questions, access requests, corrections, or complaints regarding this Privacy Policy or your personal information, please contact:
Euro Tunes.com.au
Jimmy Aligiannis (ABN 97 396 735 831)
Email: info@eurotunes.com.au
Phone: 1300 817 435
Address: 2/11 Stoddart Road, Prospect NSW 2148, Australia
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AEST)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically. Continued use of our website after changes constitutes acceptance of the updated Policy.
